Terms and conditions

Art.1 - Scope

1.1. These General Conditions of Sale (known as “GTC”) apply, without restriction or reservation, to any purchase of the following services:

• Interior architecture

• Interior decoration

• Harmonization of space (Geobiology, Feng-shui, Clarification)

• Course

• Products

As offered by the Service Provider to customers (“The Customers” or “The Customer”) of the D.Sign company.

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1.2 The choice and purchase of a Service or a Product is the sole responsibility of the Customer.

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1.3. These GCS are sent with quotes and invoices, and can be requested at any time.

1.4. The Customer declares to have read these GCS and to have accepted them before signing the validation of the quote or when ordering a Product. Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Client.

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1.5. The contact details of the Service Provider are as follows: Déborah Schwager
Ch. des Vidollets 67c, 1214 Vernier
IDE identification number: CHE-265.291.803

Email: contact@dsign-fengshui.com

Phone: +41 76 493 08 21

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1.6. Customs duties or other local taxes or import duties or state taxes are likely to be eligible. They will be charged to and are the sole responsibility of the Client.

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Art. 2 - Price

2.1. The Services are provided at the current rates appearing on the quote, and attached to the invoices. Prices are expressed in CHF, excluding and including tax. The rates take into account any reductions that may be granted by the Service Provider on the estimate or the invoice.
These prices are firm and non-revisable during their period of validity but the Service Provider reserves the right, outside the period of validity, to modify the prices at any time.

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2.2. Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the estimate and calculated prior to placing the order. With the exception of the mention "delivery included" is stipulated.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Service Provider and given to the Customer when the Services ordered are provided.

2.3. Orders may be subject to a previously accepted quote. The quotes established by the Service Provider are valid for a period of 3 days after their establishment,

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Art. 3 - Orders

3.1. It is up to the Customer to select the Services he wishes to order, according to the following terms:
The Customer chooses a Service for which an estimate will be sent and must be validated within 3 days for the validation of the dates of the Service appointments, agreed in advance.

Once the estimate has been validated, a 50% deposit must be paid to block the date of the appointment for the service in question.
The remaining 50% must be paid 72 hours at the latest, before the appointment in question.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer can follow the progress of his order.

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3.2. The order of a Product must be paid for in full before it is dispatched.

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Art. 4 - Terms of payment

4.1. The price is paid by secure payment, according to the following terms:

- Cash
- Bank transfer
- Twint

- PayPal

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4.2. The price is payable according to the conditions and the schedule established on the estimate as well as on the invoice.

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4.3. In the event of late payment and payment of sums due by the Customer beyond the deadlines set out below, and after the payment date appearing on the invoice sent to the latter, late payment penalties calculated at the applicable legal rate the amount including tax of the acquisition price appearing on the said invoice, will be acquired automatically and automatically by the Service Provider, without any formality or prior formal notice.

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4.4. Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Service Provider is entitled to bring, in this respect, against the Customer. In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer.

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4.5. Payments made by the Customer will only be considered final after actual collection of the sums due by the Service Provider.

4.6. The Service Provider will not be required to provide the Services ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

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Art. 5 - Provision of Services

5.1. The Services ordered by the Customer will be provided according to the following terms:
Said Services will be provided within a period agreed with the Customer when the Customer's order quote is drawn up, under the conditions provided for in these GCS. The Service Provider undertakes to make its best efforts to provide the Services ordered by the Customer, within the framework of an obligation of means and within the time limits specified above.

5.2. If the Services ordered have not been provided within 14 days after the indicative date of supply, for any reason other than force majeure or the Customer's fault, the sale of the Services may be canceled at the Customer's request. The sums paid by the Customer will then be returned to him at the latest within 14 days following the date of termination of the contract, excluding any compensation or deduction.

5.3. In the event of a specific request from the Customer concerning the conditions for the provision of the Services, duly accepted in writing by the Service Provider, the costs relating thereto will be the subject of specific additional invoicing at a later date.

5.4. The provision of the Services may take place in any other place designated by the Customer, subject to 72 hours notice at the sole expense of the latter.

5.5. In the absence of reservations or complaints expressly made by the Customer upon receipt of the Services, these will be deemed to comply with the order, in quantity and quality. The customer will have a period of 7 days from the provision of the Services to issue complaints by registered mail with a copy by e-mail, with all the supporting documents relating thereto, to the Service Provider. No claim can be validly accepted in the event of non-compliance with these formalities and failure by the Customer.

5.6. The Service Provider will reimburse or rectify as soon as possible and at its expense the Services whose lack of conformity has been duly provided by the Customer.

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Art. 6 - Right of withdrawal

6.1. The right of withdrawal can be exercised in the following ways:
Once the 50% deposit has been paid, the Customer has 72 hours before the service appointment to cancel or move.
6.2. The deposit will not be refunded under any circumstances.
6.3. If the cancellation is made within less than 48 hours, the full payment will not be refunded, because a schedule will have been blocked, which creates a loss for the Service Provider, and work will have already been provided for the preparation of the appointment. -you.
6.4. A declaration must be provided expressing the will to retract and will be sent by post addressed to the Service Provider at the postal and email address indicated in Art.1 of these GCS.

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Art. 7 - Liability of the Service Provider - Warranties

7.1. The Service Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer, against any lack of conformity or hidden defect, resulting from a defect in the design or realization of the Services ordered under the conditions and according to the following methods:
In order to assert his rights, the Customer must inform the Service Provider, in writing (email, post), of the existence of defects or lack of conformity.

7.2. The Service Provider will reimburse or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 30 days following the finding by the Service Provider of the defect or defect. This refund can be made by bank transfer.
7.3. The Service Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer. The Service Provider cannot be considered responsible or in default for any delay or non-performance resulting from the occurrence of a case of force majeure. Liability cannot be engaged in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of the Services requested, to verify.

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Art. 8 - Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of the Services and their performance and delivery, as well as their transmission to third parties involved in the performance of the Services. These personal data are collected solely for the execution of the service contract.

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8.1 Collection of personal data

Personal data is collected via a questionnaire to be completed, as well as when collecting information during exchanges between the Service Provider and the Client.

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8.2 Recipients of personal data

Personal data is used by the Service Provider and its co-contractors for the performance of the contract and to ensure the efficiency of the service provision, its performance and its delivery.
The category or categories of co-contractor(s) is (are):

• Collaborator on projects (colleague)

• Subcontractor on projects (eg. During construction)

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8.3 Data controller

Deborah Schwager at D.Sign. Refer to Art.1 for contact details.

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8.4 Limitation of processing

Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.

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8.5 Duration of data retention

The Service Provider will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

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8.6 Security and Privacy

The Service Provider implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.

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8.7 Implementation of Customer rights

Pursuant to the regulations applicable to personal data, Customers have the following rights:
- If the personal data held by the Service Provider is inaccurate, they may request that the information be updated by writing to the Data Controller”, Art. 8.3.

- They may request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the "Data Controller" Art. 8.3.
- They can also request the portability of the data held by the Service Provider to another service provider.

- They can object to the processing of their data by the Service Provider.

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.
The controller must provide a response within a maximum of one month. In the event of refusal to grant the Customer's request, the latter must be motivated. The Customer is informed that in the event of refusal, he may lodge a complaint with a judicial authority,

Art. 9 - Intellectual property

The content of the Instagram account @ds.dsign_, of the website www.dsign-fengshui.com as well as any content provided is the property of the Seller and its partners and is protected by Swiss and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

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Art. 10 - Applicable law - Language

These TC and the resulting transactions are governed by and subject to Swiss law.
These TC are written in French.
In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

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Art. 11 - Disputes

11.1. For any complaint, please contact customer service at the postal or email address of the Service Provider indicated in Art.1 of these GCS.
11.2. The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

11.3. In this case, the designated mediator is: The PR mediation firm

11.4. All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of common law. . The competent courts will be under the jurisdiction of the original competent at the headquarters of the company D.Sign, of the Service Provider.

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Art. 12 - Insurance

D.Sign concludes at its expense a civil liability insurance (in particular with regard to the damage, the use or the loss of the material belonging to the customer). On request the customer can obtain a certificate of insurance.

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Art. 13 - Behavior and non-aggression

The Service Provider, D.Sign, reserves the right to terminate the contract if the Client does not respect one of the points of these GCS and/or renounces to maintain cordial and respectful relations in oral or written form with Déborah Schwager, her collaborators or all other persons participating in one of the Services mentioned in Art.1 of these GCS. Any defamatory act or act with the intention of harming the Service Provider (D.Sign), automatically cancels all contractual relations without the possibility of reimbursement of the service.